Clinic Returns Policy

RETURNS AND EXCHANGES

Ship to home orders are FINAL SALE. Food orders follow the return policy below. 

In circumstances where a product defective or damaged, contact us by email at cormanparkvetstore@gmail.com within 48 hours of receipt of order with details of the products and defect/damage and please include pictures. Damage to the exterior packaging requires notification to Purolator.

If the order is shipped to clinic and the order is opened and there is a discrepancy in size, an exchange may be issued for the same product, in a different size,

e.g. collars, leashes, clothing, etc. within 5 business days of receipt without any additional charges.

After 5 business days, all exchanges will incur a 25% restocking fee.

Seasonal items are not eligible for exchange.

ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN SALEABLE CONDITION TO BE CONSIDERED FOR EXCHANGE. IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE EXCHANGED!

All Veterinary Diet Products are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

All inquiries regarding returns and/or exchange can be directed to Corman Park Vet Services by email at cormanparkvetstore@gmail.com.